Thank you for shopping with Meflame!
We value your satisfaction and want to make sure you have a positive shopping experience with us. Please read our refund policy carefully before making a purchase. By placing an order, you agree to the terms and conditions of this policy.
1. Refund Eligibility
We offer refunds on the following conditions:
a. Product Defects: If the product you received is defective or damaged upon delivery, please contact our customer support team within [X] days from the date of delivery. We may request evidence, such as photos or videos, to verify the defect.
b. Incorrect Item: If you received the wrong item, please notify us within [X] days from the date of delivery. We will arrange for the correct item to be sent to you or issue a refund.
2. Non-Refundable Items
We do not offer refunds for the following:
a. Change of Mind: We do not provide refunds if you simply change your mind or no longer want the product.
b. Customized or Personalized Items: Items that have been personalized or customized according to your specifications are not eligible for refunds unless they are damaged or defective.
3. Refund Process
If you are eligible for a refund based on the conditions outlined above:
a. Contact our customer support team at Dimondfont@gmail.com with your order number and a description of the issue.
b. Our team will guide you through the return process, which may include returning the item to us. We may also request evidence, such as photos, to assess the situation.
c. Once your request is approved, we will initiate the refund process. Refunds are typically processed within 7 business days and will be credited back to the original payment method.
4. Shipping Costs
a. If you receive a defective item or the wrong product, we will cover the cost of return shipping.
b. If you change your mind or request a return for reasons other than product defects or errors on our part, you are responsible for return shipping costs.
5. Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@meflame.com
Last updated on 12th October, 2023